Frequently asked questions

It is a cloud ERP for manufacturing businesses. It covers sales orders and GST invoices, products and raw materials, purchase, production with recipes (BOM), quality control, packing, warehouse and dispatch, and accounts. A WhatsApp inbox is available as a separate product on the same login.

Manufacturers who work in batches and care about batch numbers, expiry dates, QC and part shipments, such as pharma, herbal, nutraceutical, chemical, food, cosmetic and packaging units. If you make things to order or to stock and sell to other businesses, it should fit.

Every new company gets seven days with no card needed. WhatsApp has its own separate trial. When the trial ends you pick a plan and pay to continue, and your data stays safe in the meantime.

You can create your account and start the first order the same day. The main work is entering your products, raw materials and recipes. If you have a spreadsheet of them, that is an hour or two of typing, not weeks of consulting.

No. It opens in any modern browser on a computer, tablet or phone. On a phone you can add it to the home screen so it opens like an app.

Yes. You set GST per item on orders, send proforma invoices and print GST invoices with your own GSTIN, logo, seal, signature, bank details and terms. Sankalp does not file GST returns and does not generate government e-invoice or e-way bill numbers. Those stay on the GST portal.

No, and it is not trying to. The Accounts screen is a cash-flow ledger that fills itself from your orders and purchase orders, with vouchers for the rest. Your accountant keeps the books in their own software, and every report can be exported to CSV for them.

Yes. Every user gets a role such as Sales, Purchase, Production, QC, Packing, Warehouse or Accounts. The server blocks access to other departments' data, not just the menu. You can also switch whole departments off.

Each company's data is kept separate. Passwords are stored as salted hashes, connections use HTTPS, repeated wrong logins are slowed down, and we keep automatic daily backups for 30 days. The Privacy Policy describes who processes what.

Yes. An administrator can download a complete backup as a JSON file from Settings at any time, and every report can be exported as CSV.

Your account is paused and you are taken to the payment page. We do not delete your data because a payment is late. After you close an account, you can ask us to delete your data, as the Privacy Policy explains.

The pricing page shows live prices. Five users are included, extra users are charged per user per month, and longer billing terms cost less per month. Taking more than one product together gets a discount.

Yes. There is a Customized ERP option for special workflows, machine integrations or custom reports. Contact us with what you need and we will tell you honestly if it is a good fit.

A WhatsApp Business number that can be used with Meta's WhatsApp Business Platform, and a Meta business account. You connect your own number, and messages go out from it. Message only people who agreed to hear from you.

The Calling CRM now runs as its own product at crm.jajpuragroup.com. It uses the same login details as before.

Start with the documentation. If you are stuck, write to us from the contact page and tell us which screen you were on.